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Home Page > Terms and Conditions

Terms and Conditions

Copyright and Trademark Notice
 

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of USBedBugs.com and it's legal entity Samela, Inc., Copyright © 2009-2013, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

 
Shipping Policy
 

All orders from USBedBugs.com ship in plain, unmarked boxes or envelopes to maintain your privacy. Even the shipping label does not mention bed bugs. The return address states just the acronym USBB, not USBedBugs.com.

Shipping Time -- Most orders received before 5:00PM Central will ship the same day, provided the product ordered is in-stock. In the rare occurance that an item is not in-stock, we will make every attempt to have the item shipped directly from the manufacturer to avoid any delay for our customers. Even though orders may be processed and tracking numbers assigned on weekends and holidays, orders will not physically ship until the next business day.

For complete shipping policy, please click here.

 
Terms and Conditions
 
Returns - ALL SALES ARE FINAL  
 

USBedBugs.com will not accept returns for any reason once merchandise has been shipped - ALL SALES ARE FINAL. We guarantee that all merchandise is factory new and will never resell used or returned merchandise. We have instituted this policy so that our customers can be assured that merchandise has not been exposed to bed bugs in the home of any prior customer. Even sealed boxes are at risk of bed bug infestation so we can not accept returns for items that are unused or unopened either. Once the items have shipped, the goods are yours. Please understand that this strict policy is for the safety of our customers and employees and no exceptions will be granted for any reason.

If any items are received in a damaged or defective condition or are missing, please contact us immediately (within 5 days of delivery) and we will immediately investigate and resolve any issues with your order.

For complete return policy, please click here.

 
Credit Cards  
 

We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases on our site. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon completion of your online order. An order number starting with prefix US will be assigned when payment is completed for future reference.

USBedBugs.com allows use of PayPal and Amazon Simple Pay for payment processing as a convenience to customers to be able to save credit card info online. However, USBedBugs.com is not responsible for policies, terms & conditions of these outside processors. Use outside processors at your own risk and discretion.

 
Links

This site may contain links to other sites on the Internet that are owned and operated by third parties, including outside payment processors mentioned above. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

 
Money Orders, Cashier's Checks, Company Checks, & Personal Checks
 

We accept money orders, cashier's checks, personal checks, and company checks in U.S. Dollars only. Please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product the time funds clear or payment is received. We will charge a $25 fee on all returned checks.

 
Warranty/Guarantee  

USBedBugs.com honors all manufacturers' warrantys for products we sell. If an item is not performing up to the manufacturer's specifications and appears to be defective, please call us at 888-587-2332. We will work with you and the manufacturer to make sure the product is repaired or replaced, at manufacturer's discretion, as long as the product is under warranty. For our full return policy, please click here.

These express warranties are the sole warranties given by USBedBugs.com and shall extend only to the original purchaser. ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE, ARE EXCLUDED FROM THIS CONTRACT. IN NO EVENT SHALL USBEDBUGS.com BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.The remedies provided in the express warranties are the sole and exclusive remedies of the original purchaser. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights and you may have other rights which vary from state to state. However, all settlements will be made on the basis of actual cash value (replacement cost, less depreciation) and are limited to $200. This warranty is nontransferable.

 
DISCLAIMER  
 

USBedBugs.com does NOT provide any guarantee that any of the products we sell will prevent bed bug bites to people or pets as bed bugs are very difficult to totally contain. If used according to manufacturer's instructions, the products we sell will assist with bed bug mitigation. However, we strongly recommend that anyone who suspects bed bugs in their home/facility should contact a pest control professional immediately. The products we sell can be an integral part of your pest management plan, but should not be relied upon to completely end an infestation alone. Use of these products is solely at the risk of the purchaser/user. USBedBugs.com will not be responsible for any pest control treatment costs, for replacement of any infested belongings or any other costs incurred due to infestation.

 
Out-of-Stock Products  

We will ship your product as it becomes available. Usually, products ship the same day if ordered before 5:00PM Central, or the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

 
Multiple Product Orders  
 

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. We will make every attempt to contact you if any items are not available to ship within three business days.

 
Order Acceptance Policy  
 

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. USBedBugs.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

 
Other Conditions  

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether USBedBugs.com signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

 
Privacy  
 

USBedBugs.com only will collect personally identifiable information (such as name, title, company name, address, telephone number, or e-mail address) that you voluntarily provide through our website or e-mail correspondence. We will collect general information (such as the type of browser you use, the files you request, and the domain name and country from which you request information) to improve our Web site and better meet your needs.

Before we collect any personally identifiable information, we will provide an explanation for the possible use of your data. The information you supply will be used by USBedBugs.com to respond to your inquiries, supply you with requested information on USBedBugs.com products and services, or track orders you place with USBedBugs.com. Authorized third parties may be utilized by USBedBugs.com to collect, track and process such information, however, as we strictly prohibit any third parties from using this information for any purpose other than authorized by us (such as fulfilling orders and correspondece from USBedBugs.com only). If you have submitted personal information to USBedBugs.com electronically and would like it removed or modified, please contact us at info@usbedbugs.com. We will use reasonable efforts to comply with your request.

For complete privacy policy, please click here.

 
Privacy on Other Web Sites  
 

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. USBedBugs.com is not responsible for the actions of third parties.

 
Taxes  
 

USBedBugs.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of Illinois only. For orders shipped to other states, you are solely responsible for all sales, use or other taxes. Purchasers from USBedBugs.com that claim their purchases are exempt from sales and/or use taxes must provide valid documentation to USBedBugs.com before sales and/or use taxes will be removed from transaction. Transactions exempt for resale purposes must provide valid resale certificate. Transactions exempt for governmental or non-profit use must provide state exemption letter and payment must be made directly from exempt organization. USBedBugs.com requires written proof that exempt governmental and non-profit transactions are being paid directly from the organization. Transactions paid by employees or contractors for future reimbursement by exempt organizations will not qualify as exempt transactions from USBedBugs.com; rather only transactions where exemption letter from state is provided AND payment is made directly by the exempt organization. For other exemptions not mentioned here, USBedBugs.com will review on a case by case basis and request specific documentation as applicable.

 
Typographical Errors  
 

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, USBedBugs.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. USBedBugs.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the incorrect price.

 
 
Any Questions, please Contact Us.
 
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USBedBugs.com by Northshore Care Supply, Buffalo Grove, IL
Phone: 1.888.5-USBEDBUGS | Email: info@usbedbugs.com