Return Policy

At USBedBugs.com by NorthShore Care Supply we are committed to ensuring that all of our products and services meet the highest of quality standards. If any items are received in a damaged or defective condition or are missing, please contact us immediately (within 5 days of delivery) and we will immediately investigate and resolve any issues with your order. For problems with PackTite Heaters, customers must contact PackTite directly via email at service@packtite.com.

Effective January 23, 2011, USBedBugs.com will not accept returns for any reason once merchandise has been shipped - ALL SALES ARE FINAL. We guarantee that all merchandise is factory new and will never resell used or returned merchandise. We have instituted this policy so that our customers can be assured that merchandise has not been exposed to bed bugs in the home of any prior customer. Even sealed boxes are at risk of bed bug infestation so we can not accept returns for items that are unused or unopened either. Once the items have shipped, the goods are yours. Please understand that this strict policy is for the safety of our customers and employees and no exceptions will be granted for any reason.

We encourage you to contact us with any feedback on our goods and services. Please feel free to phone our customer service representatives at any time at 888-587-2332.